Frequently Asked Questions

1. Where do you ship from?
We ship orders within the United States from our fulfillment partners to ensure fast and reliable delivery.

2. How long does shipping take?
Orders are processed within 1–2 business days, and standard delivery typically takes 3–4 business days after dispatch.

3. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.

4. What is your return policy?
We accept returns for both defective and non-defective products within 30 days of delivery. Items must be unused, in new condition, and in original packaging.

5. How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method.

6. Can I cancel my order?
Orders can be cancelled within 12 hours of placing them, as long as they have not yet been processed or shipped.

7. What products do you sell?
We offer a curated selection of books, premium coffee, and unique bundles designed to enhance your reading and coffee experience.

8. How can I contact customer support?
You can reach us anytime by email at support@sablecoffeeco.com or by phone at +1 725 334 0406. Our support team will respond as quickly as possible.

9. Is my payment information secure?
Yes. We use secure payment processing systems and industry-standard encryption to protect your personal and payment information.

10. Do you offer gift options?
Yes, many of our bundles are perfect for gifting. If you need assistance choosing a gift, feel free to contact our support team.

If you have any additional questions, please contact us and we’ll be happy to help.